*Invitation Policy*

Hair by Jo-Z Invitation Policy

Appointments

• Appointments are recommended to be scheduled in advance, but walk-ins are accepted based on availability and must be texted to (323)5701502
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  - A 50% prepayment is required to book all appointments.
  - Clients should arrive at the exact scheduled appointment time. Those arriving more than 10 minutes late may be asked to reschedule or charged a $25 late fee. I will wait 30 mins before I cancel your appointment and start filling spots with same day request. Late arrivals impacts my other guests schedules and mine.
  
  
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  - A 24-hour notice is required for cancellations or rescheduling. For late cancellation you may be banned from booking and or required to pay full service fee.
  - No refunds whatsoever and those with same day cancellations must pay full service price to book again. No it will not go towards a service.
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  - If you choose to pay in full and don't show up to your appointment, you will not be refunded and may not be rescheduled either. Time is money and my time is important.

Consultation & Pricing

- All clients are required to do a 10 min max complimentary FaceTime consultation before receiving the address to my private, professional in-home salon.
- Prices are subject to change in the chair if additional requests become present.
- All styling services come with a shampoo and condition. Add-ons are additional services and cannot be booked solo.

 Creative Environment

- My in-home salon provides a creative, inspirational environment for exploring new hair styles and looks.
- I strive to bring a personalized, artistic touch to every client's experience.

## VIP Clients

• Returning clients who maintain a positive energy and rapport may be offered VIP status.
  - VIP status includes priority booking and other exclusive

Unsatisfied

- It is very rare,however, you are not satisfied with your hair service, please notify me immediately so I can attempt to correct it. No reimbursements will be given for ANY completed service or days old service.

Access to In-Home Salon

- The address to the in-home salon will only be provided after the 10 min max complimentary FaceTime consultation.
- If we are not a good fit after the FaceTime consultation, I will cancel your appointment free of charge :)
- If we seem to be a good fit and have an understanding, you will be invited into the private salon space.
- Parking is free, please park in my driveway.
- Complimentary water, coffee, or tea will be provided.

Children

- No children allowed during any service, please kindly make arrangements.

Positive Energy Environment

- Hair styling is a career that requires maintaining positive energy to provide the best client experience.
- Frustrated, negative, or disruptive attitudes and behaviors are not allowed in this space.
- Clients exhibiting bad energy may be refused service or asked to leave.
- Please come with an open, relaxed mindset ready for an enjoyable experience.

Personal Items

- The salon is not responsible for any personal belongings lost, damaged or stolen. Please keep belongings with you at all times.

 Tips 

- Tipping is greatly appreciated for outstanding service. The recommended gratuity is 15-20%.

The stylist reserves the right to refuse service to anyone for inappropriate behavior or failing to follow salon policies. We aim to provide a welcoming, relaxing environment for all clients and staff. Thank you for your cooperation!